Refund Policy
Learn about our easy and fair money-back conditions.
Due to the digital nature of our products and services, downloadable items cannot be physically returned once accessed or downloaded. However, we stand behind the quality of our work and want to ensure a fair experience for all our customers.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee if a product or digital item purchased on our website is completely unusable or broken, and our support team is unable to resolve the issue for you.
Before a refund is granted, please allow our support team an opportunity to investigate and fix any technical problems. You can open a ticket at our support desk, and our team will respond within 24 to 72 hours.
Conditions for Refund Eligibility
A refund request will be considered valid if all of the following conditions are met:
- You contacted our support team within 7 days of purchase.
- The product is completely unusable, broken, or defective on a standard supported environment.
- You provided sufficient details (or temporary access) to allow our support team to investigate and attempt to fix the issue, but we failed to resolve it.
Non-Refundable Cases
Refunds will not be issued in the following circumstances:
- You simply changed your mind or decided you no longer need the product.
- You bought an item by mistake and the file was already downloaded/accessed.
- The product is incompatible with unsupported third-party plugins, custom code, or misconfigured server settings.
- Refusing to cooperate with our support staff to troubleshoot the issue.
- Membership plans, VIP subscriptions, or promotional/discounted bundles.
- Subscription renewals (you can easily cancel automatic renewal anytime from your account dashboard prior to the renewal date).
Dispute & Chargeback Policy
We strongly encourage you to reach out to our support team first to resolve any issues. Opening an unwarranted payment dispute or chargeback without contacting us prior to the request may result in immediate suspension of your Codex Seller account and loss of access to future updates.
Refund Processing
Approved refunds will be processed securely through Stipe (our Merchant of Record). Once issued, refunds may take 7 to 14 business days to reflect in your original payment method/statement.