Frequently Asked Questions

We believe in the open source community and believe that WordPress should be available to all.

Unfortunately, premium plugin and theme authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or the young.

We are providing a third way by redistributing the code without any unneeded extras.

All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL).

This means that once we have purchased the item we are free to redistribute it if we choose to do so.

Your membership to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowdfunding helps keep prices low and we can then pass this benefit on to you.

Our ‘about us’ page explains things in more detail.

Yes, every file is scanned, verified, and uploaded exactly as received from the original developer — untouched and unmodified. All files are 100% clean, virus-free, and safe to use.

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” or “The theme is missing the style.css stylesheet” error message being displayed when trying to upload or activate the theme.

Please follow the steps below to rectify this:

1. Download the final zip file from your downloads page.
2. Unzip the final zip file, you will now have the final download folder.
3. Do NOT upload the final download folder. Open up the final download folder.
4. Browse the contents and find the actual theme folder. If you look inside the theme folder, you will see a “style.css” file. This is how you know you have found the theme folder.
5. Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.
6. Login to your WordPress admin panel and activate the theme.

This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded it incorrectly.

Please carefully read the description and features of the product from original website before purchasing it. We do not give any guarantees that the product you purchased will function the way you want.We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, please contact directly the developer

It will work if you download it from our website because we assure you of the originality of all the products. If our products are not working, you can claim a refund as well.

Sure. Under the GPL license, you’re free to keep them if you want. The only thing to be aware of is that you will need an active subscription with us if you want to access any future updates.

Due to the nature of our repository, we do not provide technical support for themes, plugins, or WooCommerce extensions. We only provide installation and demo import support.

For any advanced customization, bug fixes, or technical assistance, you will need to hire our team for support services.

We offer multiple payment methods for the convenience of our valued customers. You can choose any suitable option, including Payoneer, Bangladeshi Payment, Stripe (which accepts Visa, MasterCard, debit and credit cards, and American Express), as well as cryptocurrency payments.

Yes, the download restrictions vary depending on the membership plan you have selected. For instance, customers with a Monthly membership plan can download up to 15 products per day, while those with a Lifetime membership plan can download up to 30 products per day.

Please note that downloads are permitted only for ongoing projects and not for building a database or redistributing the products. For more details, please refer to our Terms and Conditions.

We believe in excellent customer service; therefore, our support team typically responds within a maximum of 48 hours, excluding Sundays and festive holidays.

We offer products purchased and downloaded directly from the developers, and none are downloaded from third-party resources. Hence, the chances of viruses and malicious code are close to none. Even for the nulled products, our team of experts has prepared all these versions under strict supervision, so no files pass through “third hands.” Hence, we guarantee virus-free products.

A purchase proof is in the form of a screenshot from our account on the developer’s website, which confirms that a specific product is officially purchased and all its related themes and plugins are downloaded directly from the developer. Purchase proof confirms that the customer is receiving the officially purchased and original product.
We guarantee 100% original products; hence all the purchase proofs are added to the product page. If you don’t find the purchase proof for any product, you can write to us via a ticket. We will provide proof of purchase on demand.

No, The codexsell.com is not linked, permitted, or affiliated with any of third-party developers including Elegant Themes, Woo Themes, WordPress, Woo Commerce, App Themes, and iThemes e.t.c.

The Answer to this Question is “YES” as all the Plugins, Add-ONs, Extensions, and Themes are the open-source under GNU “GPL”.

We take pride in our commitment to providing our customers with the latest versions of all our products. Our dedicated team of professionals works diligently to ensure that our product collection is updated frequently, typically every 2-3 days, with the latest themes and plugins.

We understand that you may have noticed a product on our website that is not yet available in the latest version. Please rest assured that we will make every effort to update the product as soon as possible. Sometimes keeping all products up-to-date is a significant challenge due to our extensive product range. However, our team is dedicated to providing you with the latest versions of all our products.

If you come across a product that needs updating, simply login to your account, request an update, and include the version number. Our representatives will ensure that the requested version is updated as soon as possible. Thank you for your understanding and trust in our company.

You can update manually through the WordPress dashboard. To do this, you’ll need to download the latest version of the product from our site. If you have purchased an individual product, you can download it directly from the “My account > download” page. If you have a membership, you can download it directly from the product page.
Before uploading the product, be sure to check the downloaded file to see if it’s installable. If it’s not, extract it first and look for an installable zip file, usually called “product-name_to_install.zip”. Then, do the typical installation in the WordPress dashboard by uploading the product.
Finally, if a notification appears asking you for two options, please select “Replace current with uploaded” to finalize the update. This will update the old copy without affecting any saved unless you changed the custom code.

We recommend that our valued customers review the minimum system requirements before making any purchase decision. Please ensure that your hosting environment meets the following requirements:

Server Requirements

• PHP 8.3 or higher
• MySQL 8.0+ or MariaDB 10.6+
• Apache or NGINX web server
• Apache module mod_rewrite enabled
• Minimum 512MB server memory (1GB recommended for better performance)
• Latest version of WordPress

Recommended PHP Configuration
To avoid issues during product installation, we recommend the following PHP settings on your server:

• upload_max_filesize = 512M
• post_max_size = 512M
• memory_limit = 512M
• max_input_vars = 5000
• max_execution_time = 600

Ensuring these requirements are met will help provide better compatibility, smoother installation, and improved performance for WordPress themes and plugins.